Delivery of orders will be made to the address indicated by the client based on the following characteristics:

Currently, we only ship our orders to Spain (Peninsula and Balearic Islands) and Portugal (mainland).

• Peninsula (Spain and Portugal): free shipping on purchases equal to or greater than €80;
• Balearic Islands: free shipping on purchases equal to or greater than €100;
• For purchases of less than €80 or €100, respectively, the shipping cost will be as follows:

- Peninsular Spain: €5/shipping;

- Balearic Islands: €6/shipping;

- Continental Portugal: €6/shipping.

Shipping times are as follows:

- Peninsula (Spain and Portugal): 1-2 business days;

- Balearic Islands: 3-5 working days.

• Shipments to other countries and regions such as Ceuta, Melilla or the Canary Islands, contact us so that we can individually budget the logistics management by weight, volume and number of packages necessary for the shipment of the desired purchase. In any case, at ALDANA HOME we do not add any margin or profit to the shipping rate.
• For shipments to areas with customs costs (such as Ceuta, Melilla and the Canary Islands) or outside the European Union, possible expenses for tariffs, local taxes or other charges have not been included in the price of the products, nor in the Shipping costs. These expenses, if they occur, will be the responsibility of the client.
• The delivery time will be a maximum of 30 calendar days from the date of purchase.
• All orders are subject to product availability. If difficulties arise regarding the delivery of the order, or if the selected items are not in stock, the price paid will be refunded, if applicable.

If you wish to exchange your product for another model or size , you have 30 days from delivery to make your first free exchange.

If you wish to manage a change, you can do so through this contact link , indicating: name and surname, address and your order number as well as the new model and size you want instead.

Once the request is received, we will proceed to send you the new item through the courier agency and at the time of delivery, we will proceed to collect the one you wish to exchange. The change is made to the same delivery address, if you wish to change it you must indicate it via email.

Due to the special characteristics of certain products, the following must be taken into account:

• All products that are going to be exchanged or returned must retain the original labeling and be properly packaged.

• In case of withdrawal, the client will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Furthermore, products that are not returned in the same conditions in which they were delivered, or that have suffered any damage, will not be accepted.

For more information, see the full General Conditions page .

In the case of special sales and discounted products, changes are not allowed.

If for any reason you are not satisfied with your order, you can return it within 1 month of receiving it at the address you provided us through the website.

To do this, contact ALDANA HOME through this contact link , indicating: name and surname, address and your order number. We will respond to the email you provide us with the steps to follow.

ALDANA HOME will be responsible for the costs of the first exchange or return in the Peninsula and the Balearic Islands. In case of changing the garment for the second time or making a return after the first change, shipping costs will be the responsibility of the customer. In the event that the first shipment has been paid, it will not be returned since it is a service that has already been provided.

Due to the special characteristics of certain products, the following must be taken into account:

• All products that are going to be exchanged or returned must retain the original labeling and be properly packaged.

• In case of withdrawal, the client will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Furthermore, products that are not returned in the same conditions in which they were delivered, or that have suffered any damage, will not be accepted.

If you wish to exchange or return your item, you have 1 month from delivery to make your first free exchange or return.

After having received and verified the product, the corresponding amount will be refunded, if applicable. The product must be sent with the original label, without having been cut from the product. In the event that the product has damage caused by the client, the company reserves the right not to refund the amount to the client. The refund is made through the payment platform chosen at the time of payment (POS or Paypal) and to the credit card or account from which the payment was made.

We will refund the corresponding amount, without undue delay and, in any case, before 15 calendar days have elapsed from the date on which we have been informed of the decision to withdraw. The refund will be made by the same payment method with which it was paid. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first. Please, if you have any problem that may arise, always contact us.

We currently do not have physical stores, so, for any queries, please do not hesitate to contact us.

At the moment, we only serve the Spanish market (Peninsula and Balearic Islands) and Portuguese (mainland Portugal), although we will communicate any news related to the expansion of the company.

Supported payment methods : purchases can be paid with a Visa®, Mastercard® credit card as well as with a 4B or 4B Maestro debit card, Bizum System, ApplePay System and PayPal System.

In addition, you can also pay with deferred payment through Klarna, which offers the possibility of paying in 30 days (without interest or commissions) or in 3 equal installments: the first at the time of confirmation of the purchase, the second at 30 days and the third, 60 days (without interest or commissions).

If you would like to make any changes or modify your order, please contact us by email ( info@aldanahome.com ) as soon as possible after completing payment. Please note that orders are managed and shipped within a maximum period of 24 hours from when payment is made.

We hope you don't have any problems but, as we know that sometimes happens, if you receive the wrong item or if your order does not arrive within the expected time, please contact us by email ( info@aldanahome. com ) and we will assist you immediately.

We currently do not have physical stores, so, for any queries, please do not hesitate to contact us.

Both special sales and discounted items cannot be returned.

We offer a wide variety of towels in a range of 100% cotton terry fabrics, made from ultra-soft twist-free yarns to more traditional double yarns. Within the different varieties, we offer towels made of BetterCotton certified cotton, organic cotton, bamboo cotton, Egyptian cotton and recycled cotton, among others.

All these raw materials are detailed in the composition of each model, offering total transparency to our clients.

Our towels offer unique textures, patterns and colors, as well as embroidery details.

The weight indicates the grams of raw material per square meter (gr/m2) and is the measurement used to calculate the density and weight of a fabric; The higher the weight, the thicker and heavier the towel will be.

At ALDANA HOME, all our bath towels are made in a weight equal to or greater than 500 gr/m2.

Towels made in "0 twist" means that, instead of twisting the thread, its high-quality cotton fibers are held together with a special thread to wrap them, allowing them to be woven without breaking. The wrap is removed after weaving, leaving the cotton fiber in its naturally soft and thick state, and the result is wonderfully plush, lightweight and absorbent.

At ALDANA HOME we have several models with this type of "0 twist" twist, the characteristic of which is indicated on each model in question.

Choosing the right towel for you depends on your preferences regarding the design, weight, and texture of the towel. Do you prefer a very light towel that dries quickly or do you prefer a heavier but soft towel? You may prefer a towel with a piped edge, a border, or another design that adds a touch of class.

In each of the products, you can find detailed information about the weight of the towel, sizes and colors, and even an indicator of the level of absorption and softness. Ah! And all our bath towels have a hook to hang them easily.

Consider which elements are most important to you when choosing your swimwear, and feel free to visit our chat feature for product recommendations.

A standard bathroom usually contains small towels (30x50 cm), hand towels (50x100 cm) and bath towels (100x150 cm). These three towels would form a complete bathroom set . In some cases, the model also has a bath mat – here the size may vary but would be around 50x70 cm.

In addition to these measures, there are face towels (or hand towels, to put on the dressing table or sink), which are usually sold in a pack of 3 or 5 units, and whose unit size is 30x30 cm.

All our bath towels have a ribbon that makes it easy for you to hang them, that is, small towels (30x50 cm), hand towels (50x100 cm) and bath towels (100x150 cm).

You can find the different sizes available for each product in the “Select size” part of the corresponding product.

You can find the different colors available for each product in the “Select color” part of the corresponding product.

Care instructions vary by item, so it is always best to check the care label sewn into your ALDANA HOME product or review this information on the product page at aldanahome.com . This will ensure the best results so your products look and feel wonderful for years to come.

Click here for more tips on caring for your products.

We advise that the towels be washed all together, without other clothes, and always separating by color. They can be machine washed but the maximum temperature should be 30ºC and, in no case, use fabric softener or bleach. They can be dried in the dryer, as long as it is done at a low temperature, just like ironing. Do not dry clean.

Natural fibers are affected by these chemicals and end up losing their softness and absorption properties. If you want them to last a long time, we advise you to follow the instructions that appear on the product label.

In each towel model we show indicators that reflect the degree of absorption and softness of the towel, on a scale of 1 to 5. The higher the level on the scale, the greater the absorption or softness of the towel.

We offer a three-year warranty period from delivery .

It is always our goal to achieve excellence in everything we do. If for any reason you are not satisfied with the result, do not hesitate to write to us at info@aldanahome.com and our customer service team will contact you immediately.

We are available from Monday to Thursday, from 9:00 a.m. to 5:00 p.m., and on Fridays, from 9:00 a.m. to 2:00 p.m. (mainland Spanish time).

For everything you need, you have our team of personal customer service advisors at your disposal through our usual channels:

• Telephone service: (+34) 671 40 80 60 (Cost of a call to a Spanish mobile phone)
• Email: info@aldanahome.com
• Chat or online messages
• Social networks : Instagram and Facebook

In Spain is where we define our collections, their characteristics, raw materials and designs. However, we would not be what we are today, without our Portuguese Suppliers who, with their savoir faire, throughout
many generations of experience in the textile sector accompany us and even advise us in the production process.

A company that wants to offer the best quality and design to its customers, always complying with the most demanding practices in terms of sustainability, you can only achieve this by working with the best ones.

In each towel model we show indicators that reflect the degree of absorption and softness of the towel, on a scale of 1 to 5. The higher the level on the scale, the greater the absorption or softness of the towel.

All our products are manufactured with natural fibers, which allows better contact with the skin and greater breathability. All our products have the OEKO-TEX® Standard 100 certification which guarantees that they do not contain harmful substances, being safe for you and your beloved ones.

Furthermore, the fibers used (cotton, wool, linen, etc.) are all certified in the best social and environmental practices.

In turn, all our paper and cardboard is FSC Recycled certified, which guarantees the care of forests.

Products of high quality and weight, durable, recyclable and sustainable.

All our suppliers are certified in: OEKO-TEX® Standard 100 which certifies that textiles do not have harmful substances.

In addition, among other certifications, it is worth highlighting that they have the ISO-9001 certification in Quality; GOTS - world leading standard for the processing of organic fibers, including ecological and social criteria; or the Global Recycled Standard (GRS) that establishes the criteria for external certification of recycled materials and the chain of custody.

Add that the cotton is BetterCotton certified, whose mission is to help cotton communities survive and thrive, while protecting and restoring the environment.

Please consult our media contact section here .

It will be a pleasure to assist you.

The fact that you are considering working with us is already a joy for us 😊 Please write to us through our online form (we promise not to make you fill out eternal CV forms).

We are available to study new collaborations with other companies. Please do not hesitate to visit our Collaborations section and contact us through one of the different ways we offer.