This Legal Notice regulates the use of the aldanahome.com Platform service (hereinafter, the “Platform”) that ALDANA & CASTILLO, SL makes available to Internet users. ALDANA & CASTILLO, SL is a company registered in the Commercial Registry of Madrid, in Volume 45749, Folio 11, Sheet M-804176, and with NIF B-56409709.

The Platform allows you to: manage the online purchase of clothing, homewear, home textiles, decoration and accessories of the ALDANA HOME brand; benefit from promotions and discounts for registering at ALDANA HOME, as well as learn - first-hand - about the season's trends and the most stylish outfits.

Additionally, and by using different functionalities of the Platform, you will be able to:

a.- redeem your “DISCOUNT CHECKS”, using codes that are inserted in the purchase, with the aim of obtaining discounts on current and future purchases (as long as the codes are within their validity date and the conditions stated are met. indicate in each of them)

The Platform is aimed exclusively at an audience over 18 years of age.

All information contained in this Platform, its graphic design, as well as its source code constitute a work whose intellectual property belongs to ALDANA & CASTILLO, SL Internet users who access this Platform can view the information contained therein and make private downloads or reproductions on their computer system, provided that the reproduced elements are not subsequently transferred to third parties or installed on a server connected to the Internet or a local computer network.

Reproduction, distribution, public communication and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited. The infringement of any of the aforementioned rights may constitute a violation of these provisions, as well as a crime punishable according to the corresponding provisions of the current Criminal Code.

ALDANA HOME® and its logo are registered trademarks of ALDANA & CASTILLO, SL. Any use of these trademarks is strictly prohibited without the express authorization of the owner. The website aldanahome.com is a domain name registered by ALDANA & CASTILLO, SL.

The domain names of ALDANA & CASTILLO, SL may not be used in connection with any products or services other than those of said company, and may not be used in any manner that may cause confusion among our customers or discredit ALDANA & CASTILLO, SL.

ALDANA & CASTILLO, SL is exonerated from any liability arising from:

to. Failures on the Platform due to force majeure, fortuitous events or other causes not attributable to it.

b. Technical and/or mechanical problems or viruses produced during the Internet connection (whether through the ALDANA & CASTILLO, SL Platform or third-party platforms), in computer systems (software and hardware) or in electronic documents and files stored on computer equipment.

c. Access by minors to the content included in the Platform, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care.

Likewise, ALDANA & CASTILLO, SL is not responsible for the veracity, updating and legality of the contents of the pages that, where appropriate, are suggested by the company or that appear linked. ALDANA & CASTILLO, SL is exonerated from all responsibility towards the user regarding the legal conditions of use and the contents of the different Platform pages suggested or that appear linked by ALDANA & CASTILLO, SL, being at the user's discretion whether to accept them or not.

ALDANA & CASTILLO, SL is not responsible for communications that, including the name of ALDANA HOME, are not previously authorized by it. For these purposes, we inform you that all communications related to actions or calls to participate in an event related to the brand will always be published on the official Platform.

For any questions, suggestions, queries or complaints about the Platform, you can contact the User Service, by any of the following means:

- Telephone : (+34) 671 40 80 60 (Hours: Monday to Thursday from 9 a.m. to 5 p.m. and Fridays from 9 a.m. to 2 p.m. - mainland Spain time).

- Email : info@aldanahome.com

- Postal mail to the following address :

ALDANA & CASTILLO, SL

c/ Magallanes, 25 3º, 28015 Madrid.

In addition, we have official and internal Company Complaint Forms available to consumers and users, which can be submitted to the postal address and email address indicated above. You can request official Complaint Forms from the corresponding consumer bodies. In addition, you can have internal complaint forms by requesting them here .

The Customer Service of ALDANA & CASTILLO, SL will attend to and respond to your claim as soon as possible, and in any case within a maximum period of one month. If your request is not resolved satisfactorily, you can go to the ordinary jurisdiction or process your claim through the website http://ec.europa.eu/odr , which will provide a free single point of access for the extrajudicial resolution.

ALDANA & CASTILLO, SL may modify this Legal Notice if it communicates it to the Users, a requirement that the parties expressly agree is understood to be fulfilled with the publication of the changes through the Platform.

These General Purchase Conditions regulate the use of the site aldanahome.com (hereinafter “the website” or “webpage”) of which ALDANA & CASTILLO SL (hereinafter ALDANA & CASTILLO) is the owner. ALDANA & CASTILLO S,L. is a limited company with registered office at Calle Magallanes, 25 3rd floor of Madrid, Spain, with NIF number B56409709, and registered in the Commercial Registry of Madrid, in Volume 45749, Folio 11, Sheet M-804176, being one of its trademarks ALDANA HOME. The use by the client of the services of the website presupposes, in any case, adherence to the General Purchase Conditions in the version published by ALDANA & CASTILLO at the time of the purchase order. Therefore, it is advisable that you read these General Purchase Conditions before proceeding to make a purchase.

These General Purchase Conditions will always be subject to the regulations in force at all times in such a way that if any term or condition is modified by the applicable regulations (whether that modification is temporary or permanent), you will have the rights that the regulations applicable recognizes you and ALDANA & CASTILLO will inform you of any other additional measure that it may adopt in your favor.

In the event of a contradiction between the provisions of the applicable regulations and the provisions of these General Purchase Conditions, the provisions of the applicable regulations will apply.

These General Purchase Conditions apply to the sale of all ALDANA HOME products through its website, to consumers to whom orders can be delivered in Europe.

ALDANA & CASTILLO informs that its website is aimed exclusively at an audience over 18 years of age.

ALDANA & CASTILLO reserves the right to cancel a client's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

ALDANA & CASTILLO will save the date and time in which the General Purchase Conditions are accepted, if applicable, during the purchase process. ALDANA & CASTILLO will send an email indicating the acknowledgment of receipt of the order. However, the formalization of the purchase contract will not be carried out until ALDANA & CASTILLO sends another subsequent email confirming that the products in the order have been sent.

Due to the open nature of the website, and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of any information transmitted or obtained through the website, unless expressly stated. contrary in it. However, ALDANA & CASTILLO makes every effort to ensure that the information contained on the website is complete, truthful and correct. If there is any error in any data, ALDANA & CASTILLO will proceed to correct it.

You are only permitted to use the website lawfully. The use, by any direct or indirect means, of any of the contents of the website for purposes that are or could be illicit, as well as the performance of any action that causes or may cause damage of any kind, is expressly prohibited.

By using this website and placing orders through it, the customer agrees to:

(i) use this website only to make legally valid inquiries or orders;

(ii) not place any false or fraudulent order;

(iii) not use the website in any way that causes, or may cause, any damage or harm to any of the users of the website or to ALDANA & CASTILLO; either

(iv) not use the website for any fraudulent purpose, nor for the purpose of committing any crime or other illegal activity of any other kind; either

(v) not use the website to cause any annoyance, inconvenience or anxiety to a third party.

If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities. Additionally, we reserve the right to prevent access to the website and/or the ability to place orders through the website or to cancel the customer's account if their behavior constitutes a justified reason to do so. This will be the case, in particular, if the customer is in breach of applicable regulations, applicable contractual provisions, our guidelines or our policies, as provided in the preceding paragraphs.

The applicable prices, as well as the description of the characteristics of the products and indicative photographs, are those indicated on the website on the date of the order, except for manifest or obvious errors. The prices are detailed in each article and include VAT (Value Added Tax), IGIC (Canarian Indirect General Tax), or IPSI (Tax on Production, Services and Imports in Ceuta and Melilla), as appropriate. The amount of shipping costs is indicated to the customer in detail at the time they place the order.

In relation to any item purchased on the website, ALDANA & CASTILLO will be responsible for providing in a clear and understandable manner the mandatory pre-contractual information indicated by current regulations.

In no case, and unless otherwise provided by law, ALDANA & CASTILLO will not be responsible for the following losses, regardless of their origin: loss of income or sales, loss of business, loss of profits or loss of contracts, loss of anticipated savings, loss of data, loss of management time or office hours.

Payment will be made upon completion of the purchase process and will be an essential condition for its formalization. In no case can payment be made later. Payment through deferred procedures such as cash on delivery, transfer or payment at the time of order collection is not accepted.

Supported payment methods : purchases can be paid with a Visa®, Mastercard® credit card as well as with a 4B or 4B Maestro debit card, Bizum System, ApplePay System and PayPal System. In addition, you can also pay with deferred payment through Klarna, which offers the possibility of paying in 30 days (without interest or commissions) or in 3 equal installments: the first at the time of confirmation of the purchase, the second at 30 days and the third, 60 days (without interest or commissions).

In any case, the choice of payment method is made during the purchase process on the corresponding screen. Subsequently, you can check the amount paid and the payment method chosen on the purchase receipt that will be sent electronically in the order purchase confirmation email. The client must notify ALDANA & CASTILLO of any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time so that ALDANA & CASTILLO can carry out the appropriate procedures. Providers or issuers of payment methods may adopt anti-fraud measures that entail the rejection of certain types of operations. ALDANA & CASTILLO is not responsible for the application of this type of security policies.

The client therefore consents to ALDANA & CASTILLO issuing the corresponding purchase receipt (or simplified invoice) in electronic format, in the order purchase confirmation email.

These purchase tickets will be available in the customer area if the customer has decided to register their data (and not purchase as a guest). The client may revoke this consent at any time, having the right to request the issuance of paper invoices, formally communicating this in writing to the registered office of ALDANA & CASTILLO, without being conditioned to the payment of any amount.

The delivery period will be a maximum of 30 calendar days from the date of purchase.

All orders are subject to product availability. If there are any difficulties with the delivery of the order, or if the selected items are not in stock, the price paid will be refunded, if applicable. Orders will be delivered to the address indicated by the customer, taking into account the following characteristics:

4.1 Home delivery:

• Standard shipping : the customer must pay the shipping costs for purchases under €80 in Spain (Peninsula and Balearic Islands) and Portugal (mainland).
• For shipments to other countries and regions such as Ceuta, Melilla or the Canary Islands, please contact us so that we can provide an individual quote for logistics management based on weight, volume and number of packages required to ship your desired purchase. In any case, at ALDANA HOME we do not add any margin or profit to the shipping rate.
• For shipments to areas with customs fees (such as Ceuta, Melilla and the Canary Islands) or outside the European Union, any possible customs fees, local taxes or other charges have not been included in the price of the products or in the shipping costs. These costs, if they occur, will be the responsibility of the customer.
• The address indicated by the customer may be a private home, a workplace or any other address indicated. It is not necessary for the billing address and the shipping address to match. ALDANA & CASTILLO will send a notification indicating the day the delivery will be made and, depending on the transport company in charge of the shipment, allowing the date and delivery address to be changed.
• If the customer would like to make any changes or modify their order, they must contact ALDANA & CASTILLO by email ( info@aldanahome.com ) as soon as possible after completing the payment, as orders are processed and sent within a maximum of 24 hours from when the payment is made.

If the transport provider has enabled the option to modify the delivery address on the same day on which it is scheduled, another notification will be sent reminding the details of the expected delivery.

4.2 Gift delivery:

It is possible to place an order and have it delivered directly as a gift to a third party. This option must be indicated during the purchase process in the space provided for this purpose. You can also enter a personalized dedication that will be delivered with the order. Important: the purchase receipt for a “gift” order does not specify the price of the products and can only be used for changes in size, fit and/or color. To make any other type of exchange or return for an order of this type, the person who made the purchase must print a copy of the original receipt in the My Account section, or request it through Customer Service .

4.3 Impossibility of delivery:

If delivery cannot be made due to the absence of the recipient, the transport agency will send an email and, in some cases, an attempt will be made to contact the recipient by telephone.

After two failed attempts, the customer must contact the transport agency to proceed with the delivery. If delivery cannot be completed, the order may either be made available to the customer at a collection point, after notification to the customer by the transport company, or the order may be returned to the warehouses of origin and the money refunded to the customer, i.e. the customer will be deemed to have withdrawn from the contract, considering it terminated.

If, after 15 days from the date the order was available for delivery, it has not been delivered for reasons not attributable to ALDANA & CASTILLO, it will be understood that the customer has withdrawn from the contract, considering it terminated. Consequently, the payment made by the customer will be returned as soon as possible and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated. Additional transport costs arising from such withdrawal will be passed on to the customer.

4.4 Order cancellation:

ALDANA & CASTILLO reserves the right to cancel any confirmed order, or not accept a confirmed order when any of the following circumstances apply:

• In the event of a technical error and/or typographical error of a manifest, evident and obstructive nature in the prices or in the rest of the product data contained on the website when the order was placed.

• Due to lack of availability of the product.

• When security systems indicate that the order may be fraudulent.

• When there are indications that the customer is a minor and/or is breaching any of the conditions included in these General Conditions of Purchase or in the corresponding promotions.

• When ALDANA & CASTILLO has not been able to make the delivery to the address provided by the customer. When a computer attack, virus or any event occurs that is beyond the reasonable control of ALDANA & CASTILLO (cases of force majeure).

There are different procedures for making changes, returns and withdrawals.

Below, we will describe the characteristics of each of them, as well as their costs and conditions.

You may return the products (legal right of withdrawal, contractual right of withdrawal or return, exchange or return defective or defective products), under the terms indicated below in this clause, as long as they have been purchased on the aldanahome.com website.

Both special sales and discounted items cannot be returned .

The changes, returns or the exercise of the right of withdrawal mentioned in this clause can only be made through the procedures described in it.

If the return, withdrawal or exchange is not managed following the established procedure, the client will be solely responsible for any additional expenses that said return, withdrawal or exchange may generate, such as, but not limited to, customs fees. or the corresponding tax.

5.1. Legal right to withdraw from the purchase

Right of withdrawal

If you are a consumer and user, you have the right to withdraw from this contract within a period of 30 calendar days without the need for justification, solely by decision of the client.

The withdrawal period will expire 30 calendar days from the day you acquired (directly or through a third party indicated by you and other than the carrier) the material possession of the goods or in the event that the goods that make up the order are delivered separately. , 30 calendar days from the day on which the aforementioned material possession was acquired over the last of those assets.

Due to the special characteristics of certain products, the following must be taken into account:

• All products that are going to be exchanged or returned must retain the original labeling and be properly packaged.

• In case of withdrawal, the client will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Furthermore, products that are not returned in the same conditions in which they were delivered, or that have suffered any damage, will not be accepted.

The returns contemplated in those cases are outside the previous stipulations:

Yo. of defective products or products that have flaws or defects;

ii. receipt of a wrong product;

iii. reasons other than the above, covered by current regulations, and which have no place in the concept of change and/or withdrawal.

In these cases, the return may be made in any case in accordance with current regulations, as regulated in section 5.4 below.

5.1.a) Orders delivered to the Peninsula and the Balearic Islands

• Cost: Withdrawal has no cost for the client. ALDANA & CASTILLO will refund the corresponding amount, without undue delay and, in any case, before 15 calendar days have elapsed from the date on which it has been informed of the decision to withdraw. The refund will be made by the same payment method with which it was paid. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.

ALDANA HOME will be responsible for the costs of the first exchange or return in the Peninsula and the Balearic Islands. In case of changing the garment for the second time or making a return after the first change, shipping costs will be the responsibility of the customer. In the event that the first shipment has been paid, it will not be returned since it is a service that has already been provided.

• Procedure: contact ALDANA HOME through this contact link , indicating: name and surname, address and your order number. We will respond to the email you provide us with the steps to follow.

5.2. Contractual right of withdrawal or return

In addition to the legally recognized right of withdrawal for consumers and users and mentioned in clause 5.1 above, ALDANA & CASTILLO grants a period of one month from receipt of the product.
to make product returns (except for the exceptions mentioned below).

You may exercise your right of withdrawal in accordance with the provisions of clause 5.1 above, although if you inform us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, and you wish to return any product, then you must in any case deliver the goods to us within within a period of one month from receipt of the product.

Due to the special characteristics of certain products, the following must be taken into account:

• All products that are going to be exchanged or returned must retain the original labeling and be properly packaged.

• In case of withdrawal, the client will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Furthermore, products that are not returned in the same conditions in which they were delivered, or that have suffered any damage, will not be accepted.

The returns contemplated in those cases are outside the previous stipulations:

Yo. of defective products or products that have flaws or defects;

ii. receipt of a wrong product;

iii. reasons other than the above, covered by current regulations, and which have no place in the concept of change and/or withdrawal.

In these cases, the return may be made in any case in accordance with current regulations, as regulated in section 5.4 below.

5.2.a) Orders delivered to the Peninsula and the Balearic Islands

• Cost: Withdrawal has no cost for the client. ALDANA & CASTILLO will refund the corresponding amount, without undue delay and, in any case, before 15 calendar days have elapsed from the date on which it has been informed of the decision to withdraw. The refund will be made by the same payment method with which it was paid. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.

ALDANA HOME will be responsible for the costs of the first exchange or return in the Peninsula and the Balearic Islands. In case of changing the garment for the second time or making a return after the first change, shipping costs will be the responsibility of the customer. In the event that the first shipment has been paid, it will not be returned since it is a service that has already been provided.

• Procedure: contact ALDANA HOME through this contact link , indicating: name and surname, address and your order number. We will respond to the email you provide us with the steps to follow.

5.3. Changes

A replacement for the same product in another color and/or size/size is considered an exchange.

You have 30 calendar days from receipt of the product/s to make a change. The changes have no cost to the client.

In cases where you consider that the size, size or color of the purchased product does not meet your needs, and without prejudice to the legal and contractual right of withdrawal described above, you can request the change.

Due to the special characteristics of certain products, the following must be taken into account:

• All products that are going to be exchanged or returned must retain the original labeling and be properly packaged.

• In case of withdrawal, the client will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Furthermore, products that are not returned in the same conditions in which they were delivered, or that have suffered any damage, will not be accepted.

The returns contemplated in those cases are outside the previous stipulations:

Yo. of defective products or products that have flaws or defects;

ii. receipt of a wrong product;

iii. reasons other than the above, covered by current regulations, and which have no place in the concept of change and/or withdrawal.

In these cases, the return may be made in any case in accordance with current regulations, as regulated in section 5.4 below.

5.3.a) Orders delivered to the Peninsula and the Balearic Islands

• Cost: Withdrawal has no cost for the client. ALDANA & CASTILLO will refund the corresponding amount, without undue delay and, in any case, before 15 calendar days have elapsed from the date on which it has been informed of the decision to withdraw. The refund will be made by the same payment method with which it was paid. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.

ALDANA HOME will be responsible for the costs of the first exchange or return in the Peninsula and the Balearic Islands. In case of changing the garment for the second time or making a return after the first change, shipping costs will be the responsibility of the customer. In the event that the first shipment has been paid, it will not be returned since it is a service that has already been provided.

• Procedure: contact ALDANA HOME through this contact link , indicating: name and surname, address and your order number. We will respond to the email you provide us with the steps to follow.

5.4. Returns of defective or defective products

In cases where you consider that, at the time of delivery, the product does not comply with what is stipulated in the contract, you must contact ALDANA HOME immediately through our contact channels, providing the product details. as well as the damage you suffer, or by calling our customer service telephone number where we will tell you how to proceed.

You can return the product by giving it to a courier that we will send to your home when requesting collection.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the costs you would have incurred to return it to us. The return will be made in the same payment method that was used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made through an ALDANA HOME credit card or ticket issued by ALDANA & CASTILLO.

If there are incidents regarding its supply or if there are no products in stock, the customer will be informed, to the extent possible, and the amount of the product or products out of stock will be refunded. In the event that the client has not been previously informed of this circumstance and. However, if any product in your order is not delivered, the customer must contact Customer Service who, after the appropriate checks, will proceed to refund the amount of the product or products out of stock. ALDANA & CASTILLO will refund the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by the same payment method with which it was paid. The stock availability data reflected on our website is indicative and may vary.

The guarantee offered is that established in Royal Decree-Law 7/2021, of April 27, which approves the revised text of the General Law for the Defense of Consumers and Users or in the regulations that may modify or replace it.

If you are a consumer and user, you have the right to corrective measures, free of charge, in the event of non-conformity of the goods. We offer guarantees on the products we sell through this website, under the terms legally established for each type of product, and are therefore liable for any lack of conformity that becomes apparent within three years from delivery .

The client recognizes and consents that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website belong to ALDANA & CASTILLO at all times or to those who have licensed their use to ALDANA & CASTLE. The client may use said material only in the manner in which ALDANA & CASTILLO or those who grant the use licenses expressly authorize it.

This will not prevent the customer from using this website to the extent necessary to obtain information about their order or contact information.

For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:

- Telephone : (+34) 671 40 80 60 (hours: Monday to Thursday from 9 a.m. to 5 p.m. and Fridays from 9 a.m. to 2 p.m. - GMT mainland Spain)

- Email : info@aldanahome.com

- Postal mail to the following address :
ALDANA & CASTILLO SL Calle Magallanes, 25 3º 28015 Madrid

- Whatsapp : (+34) 671 40 80 60 (hours: Monday to Thursday from 9am to 5pm and Friday from 9am to 2pm - GMT mainland Spain)

In addition, we have official and internal Company Complaint Forms available to consumers and users, which can be submitted to the postal address and email address indicated above. You can request the official Complaint Forms in our form and in the corresponding consumer bodies. In addition, you can have internal complaint forms by requesting them here .

The ALDANA & CASTILLO Customer Service will attend to and respond to your claim as soon as possible, and in any case within a maximum period of one month. If your request is not resolved satisfactorily, you can go to the ordinary jurisdiction or process your claim through the website http://ec.europa.eu/odr , which will provide a free single point of access for the extrajudicial resolution.

ALDANA & CASTILLO reserves the right to modify these General Purchase Conditions at any time. No modification will affect orders that are already in progress.

Compliance by ALDANA & CASTILLO with all or part of its obligations will be suspended in the event that a fortuitous event or force majeure occurs that prevents or delays compliance.

They will be considered as such, in particular, without this list being limiting: war, a pandemic, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to ALDANA & CASTILLO.

ALDANA & CASTILLO will inform the client of such a fortuitous event or force majeure within seven days after its occurrence. In the event that said suspension extends beyond a period of fifteen days, the customer will then have the possibility of canceling the order in progress and the refund will then be made under the conditions provided for in point 5 of these General Conditions. of Purchase or in those others that the applicable regulations could, where appropriate, establish.

The use of the website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or harmful programs or materials is strictly prohibited. The client will not attempt to gain unauthorized access to this website, its server, or any server, computer or database related to the website. By accepting these General Purchase Conditions, the customer accepts and undertakes not to attack the website through a denial of service attack or a distributed denial of service attack.

Failure to comply with the provisions of this clause may result in the commission of infractions classified in the applicable regulations. ALDANA & CASTILLO will report any non-compliance with said regulations to the competent authorities, and we will cooperate with them in the relevant procedures. Likewise, in the event of non-compliance with this clause, the client will no longer be authorized to use and enter the website.

ALDANA & CASTILLO is not responsible for any damages, losses or losses resulting from a denial of service attack, viruses or any other technologically harmful or harmful program or material that may affect computer equipment, data or materials when derived from the use of the website or downloading content from it to which it is redirected.

ALDANA & CASTILLO has a Code of Conduct that establishes the ethical values, commitments and good practices that must be applied to the management of our business.

You can consult additional and detailed information about our Data Protection Policy here .

These General Purchase Conditions are subject to Spanish legislation. Without prejudice to the foregoing, the non-resident consumer in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where he has his habitual residence. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the city of Madrid.

Your privacy is important for us. We recommend that you take a few minutes to read, understand and, where appropriate, accept our Privacy Policy.

Last update: 03/04/2024

Changes to this Privacy Policy

ALDANA & CASTILLO SL may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on aldanahome.com , update the “Last Updated” date, and take other actions required by applicable law.

ALDANA & CASTILLO SL (hereinafter, ALDANA & CASTILLO) – CIF: B56409709.

Calle Magallanes, 25 3º - Madrid, Spain.

DPO: dpo@aldanahome.com

2.1. Data provided by the interested party:

ALDANA & CASTILLO may collect personal data that you provide us directly through the various forms established. When you register as a customer or make a purchase, your personal data, as well as the operations carried out and in progress, are stored in our information systems. At any time you can modify all the data in the user control panel.

Within these forms you will be able to see how some of the fields are marked as mandatory, and without this information we will not be able to provide you with the requested service. This data is strictly necessary to process your order. Generally, they are:

• Basic contact information : name and surname, shipping address (type of road, name of street, entrance, staircase, city, province, postal code, country), telephone number, contact email.
• Order information : name and surname, shipping address, billing address (DNI only in case of shipments to the Canary Islands, Ceuta and Melilla due to tax requirements), payment confirmation, contact email, telephone number. If you request a legal invoice, tax information will be required so that we can issue it.
• Account information : username, password, security questions.
• Purchase information : products you have viewed, products you have added to your cart, or products you have added to your wish list.
• Customer Service Information : including information you choose to share with us, for example when you send a message through our Form.

ALDANA & CASTILLO customers provide their data voluntarily if they register through the website. At that time, a user profile will be created whose purpose is to manage the order placed by you as a customer. The creation of these user profiles is necessary for the correct development of the commercial relationship between ALDANA & CASTILLO and the customer.

ALDANA & CASTILLO is present, through its brands, on social networks and, in addition to these, provides users with the possibility of communicating through different social media. The processing of the data of people who become followers, establish a link or relate to ALDANA & CASTILLO through social networks or the media made available to them, will be governed by the legal notice of our website and the conditions of use, privacy policies and other regulations for access, use and similar of the social network or corresponding media. The user is aware of these and will have previously accepted them.

Finally, only if you authorise us to do so, we may process your truncated (i.e. partially encrypted) card number to remember your payment method and make it easier for you to make purchases. To ensure the security of your payment information, we will never have access to your full card number.

The Website may collect data about you and monitor your interaction with the content if you have an account on the Website and are logged in (you have logged in or identified yourself with your user account).

2.2. Information we collect through Cookies

We also automatically collect certain information regarding your interaction with the Services (" Usage Data "). To
For this purpose, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

For specific information about the cookies we use in connection with running our store with Shopify, please see: https://www.shopify.com/legal/cookies .

2.3. Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, and to perform our contract with you.
• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, developer kits, third-party libraries, and cookies.
• Sending surveys via electronic means to those users who have made a purchase from any of the ALDANA brands and to find out the opinions of users about the products in order to improve them. Your data will be aggregated statistically, making them anonymous by deleting said personal data related to the survey responses.
• Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties. For more information, please see the section below, Third Party Websites and Links .

2.4. Third party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or any third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

2.5. User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Services, such content will be public and accessible to anyone.

We do not control who will have access to information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make available to the public, or for the accuracy, use, or misuse of any information you disclose to or receive from third parties.

2.6. Data of minors

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child whose personal information you have provided to us, you may contact us using the contact details provided in section 3 of this Privacy Policy to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of persons under the age of 18.

 

2.7. Comply with legal obligations.

ALDANA & CASTILLO is subject to various regulations that imply the need to process personal data in order to comply with them (for example: tax regulations). In compliance with these obligations, ALDANA & CASTILLO may communicate your data to the competent Public Administrations or Courts, provided that the request is made through the established legal channels.

In all commercial communications that we send you by electronic means, a link - UNSUBSCRIBE or similar - will be enabled that will allow you to manage your privacy and request that we do not send you new commercial communications. Likewise, you can revoke your consent or express your opposition through any of the following means:

• By sending an email to the email address dpo@aldanahome.com In this case, it is necessary that they be sent from the same email address with which the user was created.
• Managing your privacy options through the MY ACCOUNT section for those users who have registered their account on one of our websites.

As a general rule, the processing time is 48-72 hours, so it is possible that you may receive some commercial communication during this time.

If you have registered as a client on our website, your personal data will be kept as long as you do not request your cancellation, since we understand that, in the meantime, you continue to be interested in keeping your account regardless of whether your activity as a client may be interrupted for a period of time. . If you have not registered as a customer, but make an online purchase, your data will be kept until it is confirmed that the order has been delivered without incident and that there are no complaints.

Once you request your cancellation or confirm that the order has been delivered without incident and that there are no complaints, your data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges. and Courts, the Public Prosecutor's Office or the competent Public Administrations during the prescription period of the actions that could result in being subsequently eliminated.

Limitation periods vary depending on the type of service, for example purposes, in general the limitation period for most personal civil actions is 5 years.

Read and know your rights. For any questions, contact us: dpo@aldanahome.com

The rights that assist you against ALDANA & CASTILLO due to the processing of personal data are the following: the right to access your personal data, rectify inaccurate data, request its deletion, limit any of the treatments or oppose any use ( example: subsequently object to the sending of advertising), as well as not being subject to decisions based solely on the automated processing of your data and carrying your data. To exercise them, all you have to do is send an e-mail to dpo@aldanahome.com , or a letter to ALDANA & CASTILLO SL, Calle Magallanes, 25 3º, 28015 Madrid, Spain. You also have the possibility of complaining to the Data Protection Control Authority.

In cases where manifestly unfounded or excessive requests are made, especially because they are repetitive, ALDANA & CASTILLO may charge a fee that compensates for the administrative costs of responding to the request, which will correspond to the true cost of processing the request.

ALDANA & CASTILLO will inform you about the actions derived from your request within a period of one month (which may be extended by two more months in the case of particularly complex requests, an extension that we will notify you within the first month). If ALDANA & CASTILLO decides not to respond to a request, it will inform you of this, and we will justify the refusal, within the previous applicable period.

Cookies are activity files that allow ALDANA & CASTILLO to know the activity carried out by you, as a user and client, and that have the purpose of establishing metrics on the use of the website and the most visited content, commonly known as “the user experience”.

According to different classification criteria, cookies can be classified into the following types:

a) According to the issuer of the cookies:

• Own cookies : These are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself (ALDANA & CASTILLO, in this case) and from which the service requested by the user is provided.

• Third-party cookies : These are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies.

b) According to the life cycle of cookies:

• Session cookies : These are temporary cookies that remain in the cookie file of the user's browser until the user leaves the website, so none are recorded on the user's hard drive. The information obtained through these cookies is used to analyze traffic patterns on the web. Ultimately, this allows us to provide a better experience by improving the content and making it easier to use.

• Permanent cookies : They are stored on the user's hard drive and our website reads them every time the user makes a new visit. A permanent cookie has a specific expiration date. The cookie will stop working after that date. We generally use them to facilitate purchasing and registration services.

c) Depending on the purpose for which cookies are used:

• Technical cookies : These are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist therein, such as, for example, identifying the session, accessing restricted access parts. , remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, control traffic and data communication, store content for the dissemination of videos or sound or sharing content through social networks.

• Personalization cookies : These are those that allow the user to access the service with some general characteristics predefined based on a series of criteria on the user's terminal, such as the language, the type of browser through which the user accesses the service. to the service, the locale from where you access the service, etc.

• Analysis cookies : These are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, applications or platforms and to prepare navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements in based on the analysis of usage data made by users of the service.

• Advertising cookies : These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided based on criteria. such as edited content or the frequency at which ads are shown.

• Behavioral advertising cookies : These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on user behavior obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on said habits. Likewise, it is possible that when you visit a web page or when you open an email where an advertisement or promotion about our products or services is published, a cookie is installed in your browser that helps us to later show you advertising related to the search you have performed, develop a control of our advertisements in relation to, for example, the number of times they are viewed, where they appear, at what time they are viewed, etc.

In our configurator the user can check the list of cookies that are installed, as well as their basic characteristics. You can find out about transfers to third countries that, where applicable, are carried out by the third parties identified in this cookie policy in their corresponding policies.

If the user wishes, they can disable our own cookies. However, if you do so, some functionality may not work correctly or navigation may be more difficult. Therefore, we recommend keeping them activated and, only if the user wishes, deleting them when leaving the website.

A. How the user authorizes and consents to the use of cookies

The user can accept the use of cookies by ALDANA & CASTILLO by carrying out the actions set out below:

Yo. Through the cookie configuration panel available with each login: the user can accept by checking the I ACCEPT box indicated in the information banner that heads the website, or in the cookie configurator itself, checking the check in the typology of cookies you wish to accept. In this case, the user will be expressing their consent so that we can host and use the types of cookies that we have described in the previous section, on the device from which they are browsing. However, it is necessary for the user to remember that even in cases in which they initially accept the use of cookies, they may revoke their consent to the use of cookies on this website at any time, deleting the cookies and/or storage devices. and recovering data from your computer equipment and configuring your browser to disable them. The revocation will not have retroactive effects and we also inform that, in such case, certain services and contents of this website could be inaccessible, which could prevent the user from enjoying said services and contents (such as, for example, remaining identified, participating in promotions, etc.).

ii. Through browser settings: In addition, when technically possible and effective, the user may accept the processing of cookies through the settings made in the browser.

B. How to delete cookies after browsing our web pages.

If the user uses Google Chrome, they can access the “Clear browsing data” option through the “History” menu. A pop-up menu will appear where you can decide what information you want to delete, including cookies.

If you use Firefox, you can access the “Clear History” option through the “History” menu. A pop-up menu will appear where you can decide what information you want to delete, including cookies.

If you use Internet Explorer, you can access the “Delete browsing history” option through the “Tools” menu. A pop-up menu will appear where you can decide what information you want to delete, including cookies.

If you use the Android Chrome browser, you can access the “Security and privacy” option through the “Settings” menu. A pop-up menu will appear where you can decide what information you want to delete, including cookies.

As you can see, the procedure is very similar in all browsers, so if the user uses a browser other than those mentioned, it will not be difficult for them to find the functionality to delete cookie data. You can also configure your system to delete all cookies automatically at the end of the browsing session.

C. How to disable cookies before browsing our Websites.

If, even after reading the previous recommendation, the user still wants to disable cookies, they can prevent their computer or device from storing our cookies.

Next, we explain how to do it:

If the user uses Google Chrome, they can access the “Customize and control Google Chrome” menu (usually in the upper right corner, just to the right of the address bar), click the “Show advanced options” link and click in the “Content Settings” option. You will see the options available for cookies.

If you use Firefox, you can go to the “Tools” menu (usually in the menu bar, just above the address bar), click “Options,” and click the “Privacy” tab. You will see the available options.

If you are using Internet Explorer, you can go to the “Tools” menu (usually in the top right corner, just to the right of the navigation tabs), click “Internet Options,” and in the pop-up menu, click in the “Security” tab. You can choose one of Microsoft's preset security levels or customize your own security level.

If you use the Android Chrome browser, you can go to the “Settings” menu (usually in the upper right corner, right next to the button to open a new tab), click on the “Security and privacy” option and, in the pop-up menu, You can choose to accept cookies or not.

If you use any other browser or platform, the process is very similar. You can find information in the help menus of each of them.

D. More information about the operation, use and management of cookies

In addition, the user can start private browsing with their browser so that their system does not store unwanted information on their hard drive. You can even see all the cookies that your browser stores on your hard drive and, if you wish, delete them one by one.

For example, if your operating system is Windows 7 and you use version 10 of the Internet Explorer browser, the cookies that this browser stores on your hard drive are usually located in the following path: C:\Users\[UserName]\AppData\ Local\Microsoft\Windows\Temporary Internet Files\.

Finally, the user should know that most browsers provide information on how to prevent the acceptance of new cookies, how to notify the receipt of a new cookie, or how to disable cookies completely.

If you want to know more about how cookies work, we recommend that you consult the "help" displayed in the toolbars of your browsers (for example, pressing F1 on Windows computers will also access the help). If you want more information about cookies, you can see the “ Guide on the use of cookies ” prepared by the Spanish Data Protection Agency .

We remember that the Cookies Policy is part of the Privacy Policy of ALDANA & CASTILLO.

ALDANA & CASTILLO may unilaterally modify the Cookies Policy, in the event that there is a change in current legislation, jurisprudential doctrine or internal criteria. We will publish any changes to this policy at this same address.